Established in 2002, US-based Q-nomy is an industry leader in delivering turnkey solutions to optimise every customer, client or patient contact point. In-store, online, on the phone – Q-nomy integrates it all seamlessly with the rest of your business processes. Faster, better service; shorter queues; more appropriate outcomes. It sounds like a lot, but what it really means is simple – happier customers.
Smarter, faster, better.
We call it business as usual.
Video Conferencing Software Solutions
optimise
OPTIMISE
Don’t just have a business process, have a smart business process – one that marries multiple channels seamlessly, and makes every contact count.
Q-nomy
The only omnichannel customer flow and business process management tool you’ll ever need.
Manage your queues and routing intelligently, whether in-store, online or on the phone
Increase sales by entertaining customers with targeted queue messages
Identify staffing levels requirements and challenges quickly
Manage appointments in any store or branch, anywhere
Integrate it with appointments made online, on the phone or at any other contact point
Dovetail appointments made with the staff resources required for optimal service
Seamlessly transfer processes between different business units
Streamline workflow, ensure business rules are followed and unresolved cases are not forgotten
VidyoEngage
Don’t just talk to your customers, really connect with them with VidyoEngage’s live video chat.
Want to reduce customer drop-off, increase customer satisfaction and loyalty and drive revenue? VidyoEngage’s video chat lets you speak to more customers, more effectively, more often.
Have real-time, face to face conversations on tablet, phone or PC
Ideal for contact centres, company websites, in-store or branch kiosks
Enhance the customer experience with kills-based call routing – get the right staff handling the right queries
Stream customers more effectively, minimise waiting times
Access expert agent assist, regardless the branch
Advanced encryption and security
Network adaptation for dynamically optimised video
High resolution endpoint support
Presence Suite
Presence Suite from Enghouse Interactive will transform your contact centre from a cost centre into a powerful growth engine.
With over 10 000 corporate customers in more than 120 countries, Enghouse Interactive is the world’s leading provider of contact centre technology. Presence Suite is their all-in-one omnichannel solution. It integrates information from every single customer touchpoint onto one common platform that’s easily accessible for call centre agents. The result? Vastly enhanced call centre productivity, better quality interactions with customers and other business units, and massively improved customer satisfaction.
Presence Suite gives a 360-degree view of the entire operation because it enables complete integration with business tools and business rules
Easily manage e-mail, fax, SMS and web-based communication through a universal queue based on business rules, prioritisation and agent assignation by skills
Intelligently route all inbound and outbound calls – match customers with the right agents holding the right information and vastly increase first-call resolution
Design and publish agent scripts with a non-technical tool that is simple, intuitive and graphically rich
Cut down on training time and increase agent adoption. Presence Suite’s toolbar-format agent interface interacts seamlessly with all communication channels, making it incredibly easy to use
Voice, text and data recording of all interactions keeps you legally compliant and provides material for agent feedback and training
Custom reports allow for the combining of data generated with other databases or external systems, such as ERPs and CRMs. Reports can be exported in various formats including PDF, Word, CSV and Excel.
Automated post-interaction customer surveys allow for greater quality control and more appropriate operational interventions
Presence Suite is based on Microsoft’s Azure platform, making it reliably accessible 24/7
No significant equipment investment or costly upgrades, Presence Suite can operate as a standalone contact centre solution with no need for a PBX, but it also integrates easily with any PBX system you already have
No licencing cap means you can scale up or down instantly, reacting to business needs as they arise
Architecture is based on open standards (SIP/HTLM5), facilitating easy adaptation to contact centres of any kind and any size
Enghouse provides end-to-end support and ongoing monitoring of the health of your system
Kathea
Book rooms, hot desks, parking spaces and even support services like cleaning and catering with this 100% cloud-based Workspace Management tool from Kathea.
In a world where increasing employee mobility, shared desks and work from home is fast becoming the norm, effective management of your expensive office real estate is crucial. Kathea’s central resource booking platform allows you to control and optimise the use of your office workspace easily, intelligently.
The 100% cloud-based platform can be accessed via fully customisable in-office touch screens, kiosks or the web
Make, amend and cancel bookings for conference rooms, meeting rooms, desks, parking bays or equipment
Book and manage services such as cleaning or catering
See room and desk availability as well as attendee availability on any Android or iOS mobile device
Find a desk – locate the space you booked on a floor plan
Find a colleague – see what desk they’ve booked and book a space nearby for easier collaboration
Check in and out – check into your booking on your phone and release it when you’re done, freeing up space for others
Easily control access to different zones, allowing users to only view and book areas that they have access to
Sensor technology allows you to track space utilization and measure program performance
Data-rich reporting enables trend analysis and planning for future office real estate needs
Happy with the way your business does business?
If the answer is not 100% yes, give us a call.