If the answer is not 100% yes, give us a call.
Get ahead in the fast-changing omni-channel retail space with technology-driven solutions that put you in touch with your customers.
Video Conferencing Software Solutions
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SELL
VidyoEngage
Maximise customer satisfaction and retention, minimise pressure on your call centres – VidyoEngage makes it possible.
In store, on your website and on any smart device, video chat to your customers
Give customers easy access to subject-matter experts
Stream customers more effectively and minimise waiting times
Plan call centre resourcing more effectively
Q-nomy
Q-nomy – the omnichannel retail management tool. It doesn’t just do one thing, it does everything.
Allow your sales staff to plan their day’s appointments
Effectively route customers to the most appropriate sales person
Prioritize customers according to their profile, transaction value or any other business rule
Increase sales by directing agents to valuable prospects and improving agents’ effectiveness at the point of sale
Manage all in-store media channels – video, print and interactive via a single software system
CRM integration for prioritizing and improving sales tips for identified customers
Manage your queues and routing intelligently, whether in-store, online or on the phone
Inform or entertain customers with targeted queue messages
Identify staffing levels requirements and challenges quickly
Give customers proactive, personalised support with in-app messaging, voice, and artificial intelligence
Validate customer credentials with intent-driven verification and authentication
Engage customers on their preferred social channel with real-time support
Lower cart abandonment with easier checkouts
Analyse customer behaviour, spot trends and anticipate shopper intent
Nexmo’s enterprise-grade technology and 24/7 support makes custom retail app development easy